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According to Keynote Systems Senior Internet Analyst Roopak Patel, response times to complete searches or transactions on major sites went as high as 12 seconds over the weekend after Thanksgiving, but that 95 percent of all attempted log-ins or searches were able to be completed...

So, why are e-commerce companies still seeing such slowdowns? Roopak Patel, senior Internet analyst at Keynote Systems, which monitors Web traffic and performance of many major sites, said it's a reflection of the complexity of how such sites are constructed "The e-business en...

Roopak Patel, senior analyst at Keynote Systems, told TechNewsWorld that news and information sites need to understand this crisis dynamic and modify their standard operating procedures during these peak periods. Monitoring or no monitoring, he advises sites to reduce site content to the bare minimum and deliver it without extensive processing of the data. Static content on a simple HTML page is one example of how this could be accomplished, he said...

My friend Kevin Dart has always had an eye for English antiques. In fact, he regularly makes a pilgrimage to mother England to buy unique or hard-to-find pieces. Aside from working his "day job," his avocation is selling these pieces for a profit back in the U.S ...

Consumers have steadily embraced the Web for their retail shopping needs over the last 10 years. Online spending in 2003 was almost US$55 billion and is expected to top $60 billion for 2004, according to reports from eMarketer ...

Another company in the end-user monitoring space, Keynote, has taken a different path. Roopak Patel, the company's senior Internet analyst, told CRM Buyer that clients need testing, tuning and compliance services "Our origins are in the performance management space," he said, ...

Yes, says Roopak Patel, product manager at Keynote. He told the E-Commerce Times that Web users are accustomed to quick-loading pages -- and if a site is sluggish, they often go elsewhere, even if the site's content is highly relevant to their needs "The speed attracts custome...

"There is a time-out element to the transaction," Roopak Patel, senior Internet analyst at Keynote Systems, agreed in an interview with the E-Commerce Times. "We have a default number we use typically. This, as a rule, is 12 seconds per page. We believe that's a pretty reasonable threshold."

Still, overwhelmed Web sites could have cut into e-tailers' sales totals and dented their bottom lines, largely because of a lack of proper preparation, Keynote product manager Roopak Patel told the E-Commerce Times. "All the sites probably thought they were ready, but this j...

"Typically, the success rate across most sites is above 95 percent," Roopak Patel, product manager at Keynote Systems, told the E-Commerce Times. However, at peak times on Black Friday, "essentially ... one of every five people couldn't complete the purchase." Those problems n...

Keynote examines the 40 most popular sites in four categories -- portal/search, e-shopping, brokerage and travel -- and measures the average dial-up download time for their homepages. Roopak Patel, product manager at Keynote, told the E-Commerce Times that he often gets calls from companies that did not make the cut and want to tap into Keynote's consulting expertise...